BrightRock’s privacy and security of information policy

At BrightRock, we respect your privacy, and value your trust. We’ll always do our best to protect your information. In this policy, we tell you about the information we receive about you when you use our website, and what we do with the information we receive.

We’ll protect your information

When you use our website, information about you is transmitted electronically. We respect your privacy, won’t share your information with third parties without your consent and will do our best to protect your information. We can’t, however, guarantee the security of any information you transmit to us online. You do so at your own risk and we aren’t liable for any damages you may suffer.

We’ll only use your information to make our site better

We use the information we collect about you to communicate with you. We also use it to:

  • Improve our service;
  • Monitor the usage and performance of our website

This information is aggregated, which means no-one will be able to identify you or your details. However, if you tell us not to use your personal information, we won’t.

We receive information about your use of our site

We may use technology to gather information about your use of the website including details of your operating system, browser version, domain name, and IP address. Your IP address is a string of numbers that tells us which server you are using but does not identify you. This information is sometimes called ‘clickstream data’ and we use cookies to collect some of this information. For more information on cookies and how to disable them in your browser, click here.

Don’t share your login details

Some areas of our website require financial advisers to register and log in with a user name and password. We comply with legislation and use sophisticated encryption and security software to protect these areas of the site. You must keep your login details confidential to protect the confidential information and electronic transactions.

Take care when following links to our site

Where other parties have links to the BrightRock website, these websites’ administrators or owners may be able to collect your information when you click on these links. Please note that we don’t control the third party websites or their use of your information, and we aren’t liable for their use of your information.

We won’t share your information with third parties

We won’t give your personal information to any third party unless:

  • We ask you and you consent to our doing so
  • We’re required to share it by law;
  • We’re ordered by a regulatory authority.

We may share aggregated information (for example, demographic data) with our stakeholders and business partners without disclosing any personal details. Where BrightRock advertises on third party websites – for example, through banner advertisements – these third parties may use information about our clients. But this information will always be aggregated and the third party will not be able to identify you from it. If you don’t want us to use your personal information in this way, you can let us know.

If you’ve got questions

If you’ve got any questions, please feel free to send an email to

This privacy policy was last updated in October 2017.

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