If you’ve got a complaint
At BrightRock, we’re committed to giving our clients the best service and aim never to give you cause for complaint. However, if we ever do fail to meet your expectations, we’d like to know. We’ve created two ways for you to let us know about any complaint you may have.
Send us an email if you want to lodge a complaint
We’ve established a formal complaints process to make sure every client is heard. If you’re dissatisfied with BrightRock relating to a policy or service offered by us, you can log a formal complaint. All you need to do is email complaints@brightrock.co.za with all the details of your complaint, and we’ll be sure to get back to you as soon as possible.Or use our anonymous whistleblowing service
At BrightRock, we’re committed to behaving ethically and honestly, in a way that’s fair and transparent. That’s why we’ve also introduced a confidential whistleblowing hotline if you’d like to make an anonymous report. This service allows you to anonymously report any behaviour, incident or suspected incident that you believe to be misconduct or illegal.
This service is operated by an independent third-party and all reports are treated with the utmost confidentiality and care.
Toll-free telephone number: 0800 21 26 02
Toll-free fax number: 0800 21 26 89
SMS line: 33490
Email: brightrock@whistleblowing.co.za
Postal address: Freepost KZN665, Musgrave, 4062
Website: www.whistleblowing.co.za
Mobile app: The Whistleblowers mobile application is available on Google Play and the Apple App Store.
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Want to report suspicious online activity?
We live in a digital world where information and data can be shared across the globe in a matter of minutes. With cybercrime on the rise, we want to help ensure you’ve got the tools to keep yourself safe and informed.
Call our 24-hour helpline on 086000 6335, manned by ODEK Technologies, if you’ve received a suspicious email, text message or email involving BrightRock. You can also email us at helpdesk@odek.co.za with the details of any suspicious online activity that you’ve come across. Please be sure to include your contact details in the email. We’ll then contact you, investigate and keep you updated on what we find. ODEK Technologies is BrightRock’s ICT partner.
Learn more about how you can stay safe online.